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Hospitality and Tourism Safety Training
Hospitality and Tourism - An Industry That Could Be Fatal
Hospitality is one of the largest Canadian industries in terms of employment. At the same time, they have one of the lowest incident rates per employee, less than 2 per 100,000. Out of the roughly 15,000 lost time claims filed annually in the accommodation sector, over one third of them are traumas to muscles, joints, or tendons.
This serves to show that, even though a job in Canadian hospitality is one of the safest someone can hope for, the status quo can still be improved by means of appropriate safety training. Below is a list of the most frequent jobs in Hospitality & Tourism and the safety courses required of employees to ensure both their safety and that of consumers.
Industry facts
Incidents
One of the lowest incident rates per employee industry.
15,000
lost time claims filed annually.
⅓
of all incidents are traumas to muscles, joints, or tendons
20%
Slip, trip & fall injuries account for 20% of all injuries in the service & hospitality industries, and 30% of all costs and compensation days.
Why You Should Choose Us
Our company is committed to providing high-quality training that complies with the Occupational Health and Safety Act and Regulations in Canada. 
With a focus on simplicity, accessibility, and ease of navigation, eSafetyFirst has become the go-to platform for over 25,000 Canadian organizations across various industries.
Aligned with Industry Standards & Legislation
We carefully study industry, legislation and standard changes or updates to ensure our programs meet and exceed the requirements of a properly conducted safety training program.
*Specific courses marked as blended training may require workplace-specific hands-on practical evaluation - more information on specific product pages.
Always Up to Date
Always updated to the latest safety standards and technologies.
Compliance
Ensure OHS Act & Worker Compensation Boards Compliance*
Recognized
Using only Worker Comp. approved standards of training.
No Hidden Fees
What you see is what you get.
Safety Courses Recommended
20 courses
Hospitality and Tourism Industry
Curated Selections for Direct Purchase
Incident/Accident Investigation
Course Duration: 1h 15m
Recommended
Online Course
OHS Compliant
CSA Z1005-17
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 1h 15m
Although considered a safe industry, many incidents still occur in the Hospitality and Tourism industry due to different hazards or troublesome customers. This training program offers information on how to conduct an investigation, as well as how to make effective recommendations to prevent similar occurrences from ever happening again.
Hazard Awareness
Course Duration: 1h 20m
Recommended
Online Course
OHS Compliant
CSA Z1002
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 1h 20m
Although one of the safest industries, Hospitality and Tourism workers still encounter hazards that can put their health and/or safety at risk, such as slips, falls, ergonomic hazards, workplace violence and harassment, etc. This course describes the most common hazards and teaches workers how to report hazards or refuse unsafe work.
Food Safety
Course Duration: 1h 05m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 1h 05m
When it comes to preparing food, a key requirement in the Hospitality sector is to show that food handling and preparation processes are safe. This course promotes good food hygiene and practices that ensure safe food preparation, in order to prevent food poisoning, cross-contamination, while enabling businesses to comply with the law.
Workplace Mental Health Awareness
Course Duration: 1h 10m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 1h 10m
Stressful customers, long and unsociable hours, competition, criticism, sleep deprivation, and isolation are all facing aspects of the hospitality and tourism industry that can cause and perpetuate anxiety, heightened stress, and depression. This awareness course aims to help workers acknowledge mental health while describing preventative measures, as well as early detection strategies for mental health issues.
Office Ergonomics
Course Duration: 40m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 40m
For those Hospitality & Tourism employees who have to sit for extended periods of time as part of their daily job requirements, office ergonomics is highly advised. This course deals with the risks of musculoskeletal (MSD) disorders as a result of improper posture or poorly designed work stations.
Ladder Safety
Course Duration: 2h 30m
Recommended
Online Course
OHS Compliant
CSA CAN3-Z11-M81
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 2h 30m
Although considered a safe industry, many incidents still occur in the Hospitality and Tourism industry due to incorrect use of ladders. This safety training course provides knowledge on proper selection, care and safe use of all ladders, including stepladders, single and extension ladders, articulated ladders, and mobile ladders.
Heat & Cold Stress Prevention
Course Duration: 1h 50m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 1h 50m
Heat stress may be more commonly associated with workers performing manual outdoor labour in hot weather, however, indoor workers in hospitality and tourism also face heat stress and dehydration dangers. This training course explains the dangers associated with working in a hot and humid environment and suggests safety practices that reduce the risk associated with heat stress.
PPE
Course Duration: 45m
Recommended
Online Course
OHS Compliant
CSA Multiple Standards
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 45m
Some hospitality jobs require an enhanced level of personal protection against harmful dusts and substances, which is why Personal Protective Equipment is a mandatory safety requirement. This course helps workers become familiarized with the reasons why PPE is necessary and it offers more information on how to appropriately maintain the latter.
Respirators
Course Duration: 45m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 45m
Because cleaning usually involves dust mites and working with chemicals that may emanate harmful vapors, this certification is mandatory for custodial workers in Hospitality. The course covers basic aspects of when respiratory protection is needed, how to use respirators, but also how to maintain the protective gear in an optimal state.
Lone Worker Safety
Course Duration: 45m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 45m
The biggest risk facing lone workers in the hospitality and tourism sector is physical violence or assault, while verbal threats are equally likely. This safety course is designed to better prepare employees for the potential hazards associated with working alone by proposing a set of practical safety measures.
First Aid Awareness
Course Duration: 45m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 45m
Accidents or injuries can occur at any point during a guest’s stay, which is why it is imperative that Hospitality & Tourism personnel be ready to provide first aid. This course helps hospitality professionals understand how to offer a swift and effective response in an emergency situation, either in expectation or in place of emergency personnel.
Fire Safety & Extinguishers
Course Duration: 1h 35m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 1h 35m
Because Fire Safety regulations apply both to accommodation facilities and visitor attractions, employees in Hospitality & Tourism must undergo rigorous fire training. This program facilitates the acquisition of risk assessment skills, fire prevention techniques, and appropriate management protocols in case of an emergency.
Electrical Safety Awareness
Course Duration: 40m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 40m
Tourism employers and workers have a duty to ensure their own safety alongside that of their customers. This program is designed to teach hospitality professionals about common electrical hazards, how to avoid them, and how to apply optimal safety procedures in case of electrical discharge.
Defensive Driving
Course Duration: 1h 20m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 1h 20m
This course is a mandatory safety requirement for Hospitality & Tourism workers who have to use a car, coach, or minibus as part of their daily responsibilities. This program offers information on the hazards of driving and practical ways in which these risks can be minimized.
Conflict Resolution
Course Duration: 40m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 40m
Because Hospitality professionals frequently have to work with people from various backgrounds, misunderstandings can happen on a daily basis. This course is designed to provide workers with the tools they need to acknowledge, avoid, and/or resolve interpersonal conflicts in a safe manner.
Bloodborne Pathogens
Course Duration: 40m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 40m
Hotel room attendants can be exposed to bloodborne pathogens through contact with body fluids on bed linens, sheets, floors and to “sharps,” including syringes, blood-sampling devices and discarded razor blades. This safety course deals with actionable ways to control BBP hazards, as well as exposures, thereby reducing the chances of getting infected.
WHMIS
Course Duration: 1h 55m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 1h 55m
People working in the hospitality industry are legally required to undergo Workplace Hazardous Materials Information Systems (WHMIS) training. This course helps employees recognize specific hazard symbols, as well as gain the necessary knowledge to handle, store, and/or dispose of WHMIS substances.
Workplace Violence & Harassment
Course Duration: 1h 10m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 1h 10m
Unfortunately, many people encounter sexual harassment on a daily basis when working in a hotel or catering company. This course is designed to help employees understand what is classified as unacceptable behavior, what prevention strategies may be used against harassment, as well as the protocols that must be followed when a case is reported.
Wildlife & Bear Awareness
Course Duration: 2h 55m
Recommended
Online Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Course Duration: 2h 55m
Many tourism agencies offer nature excursions, safaris, and various trips in natural parks that are home to thousands of bears. This program offers information related to the bear species currently living in Canada, their behavior and habitat, but also strategies to safely handle or avoid encounters.
Fall Protection
Course Duration: 1h 50m
Recommended
Blended Course
OHS Compliant
Certificate of Completion
Available on Desktop & Mobile
Always Here to Support
We understand that diving into safety courses can sometimes be overwhelming. If you have any questions, concerns, or need recommendations, our support team is here to help. Reach out to us anytime, and we'll ensure your safety training journey is smooth and beneficial.
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